The Contact Centre Association of Zimbabwe (CCAZ) in partnership with the Econet Wireless\u2019 Omni Contact will next month host Zimbabwe\u2019s first BPO & Contact Centre Conference.<\/p>\n
Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors to allow enterprises to focus on their core activities and reduce their operational costs.<\/p>\n
And the outsourced services can include product sales, contact centre support, loyalty and retention programmes, social media analytics, subscription renewals and a host of numerous other services.<\/p>\n
CCAZ publications and events executive Gamuchirai Makedenge said the event will play a huge role as the country vies to become a leading outsourcing centre within the region.<\/p>\n
\u201cThe Zimbabwe BPO & Contact Centre Conference forms part of the first large scale developmental initiative aimed at positioning Zimbabwe as a global BPO and Contact Centre destination,\u201d she said.<\/p>\n
\u201cThe conference will draw together global players, investors and local players with in-house and outsourcing contact centres, policy makers, government leaders, technology vendor suppliers, and developmental agencies among others.\u201d<\/p>\n
The contact centre sector in Zimbabwe has grown significantly over the last five years.<\/p>\n
Experts says advancement in information technology, a highly educated workforce, and relatively affordable costs of communications and data transmission have made it easier for Zimbabwe to provide customer services and sales support from cost-effective, geographically distant, technology-mediated centres.<\/p>\n
BPO expert Rinos Mautsa has projected that capacitation of the sector in this country can have extensive economic impacts for the local economy.<\/p>\n
\u201cIn 2018 alone the Contact Centre Association of Zimbabwe received investment and country readiness enquiries from over 40 international BPO operators and potential clients.<\/p>\n
\u201cA proper structure is now needed with a conference being the building block of this low hanging fruit.<\/p>\n
\u201cThe long-term plan is to establish Zimbabwe as a global outsourcing destination creating over 50 000 jobs and over $100 million dollars in foreign currency earnings by 2030,\u201d said Mr Mautsa.<\/p>\n
\u201cPresently, CCAZ has 13 organisations setting up in-house and outsourcing contact centres which will translate in more jobs and foreign currency earnings.<\/p>\n
\u201cThe call centre cluster, and the broader business process outsourcing industry of which it is a central part, is now growing in Zimbabwe.\u201d<\/p>\n
Telecoms giant Econet Wireless Zimbabwe has taken a huge step in respect of the local BPO industry through launching its own BPO subsidiary \u2013 OmniContact.<\/p>\n
Earlier in March, management said the new OmniContact had already garnered a global client and customer portfolio that spans the USA, Dubai, Nigeria, Ghana, Zambia, Angola, Kenya and South Africa, Tanzania, Lesotho and Zimbabwe.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Contact Centre Association of Zimbabwe (CCAZ) in partnership with the Econet Wireless\u2019 Omni Contact will next month host Zimbabwe\u2019s first BPO & Contact Centre Conference. Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors to allow enterprises to focus on their core activities and reduce their operational costs. […]<\/p>\n","protected":false},"author":84,"featured_media":12008,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,9],"tags":[533,733,353],"class_list":{"0":"post-12003","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-all-news","8":"category-miscellaneous","9":"tag-econet","10":"tag-miscellaneous","11":"tag-technology"},"yoast_head":"\n